toramello™
Course handbook / deliveryShipping Policy
The route
to your next session.
This policy explains processing, dispatch, tracking, delivery estimates, address responsibilities, international charges, and the review of shipping-related concerns.
The order enters processing.
Available shipment details are provided.
Carrier movement becomes visible.
Check the product and supplied parts.
Processing and estimated transit
Order processing
Orders are normally processed within 2–4 business days. During unusually busy periods, promotions, or high order volume, processing may require up to 5 business days.
United States
Estimated transit is generally 10–15 business days after dispatch.
Canada, United Kingdom, and Australia
Estimated transit is generally 11–16 business days after dispatch.
Other international destinations
Estimated transit is generally 15–20 business days after dispatch, where delivery is available.
Business days and estimates
Business days exclude Saturdays, Sundays, and applicable public holidays. Processing is separate from carrier transit. Estimates are not guaranteed delivery dates.
Methods and charges
Available destinations, shipping methods, and charges are shown at checkout. Review the delivery address and costs before payment.
Tracking availability
Tracking information is provided where available after dispatch. A shipping label may be created before the carrier completes an initial scan.
Tracking activation
Initial carrier movement commonly appears approximately 1–3 business days after label creation. Contact us if tracking shows no meaningful movement for an extended period.
Address details and international delivery
Address accuracy
Provide a complete and accurate address, including apartment, unit, building, postal code, and access details where applicable. Incomplete or inaccessible addresses may delay or prevent delivery.
Address corrections
Contact Customer Support immediately if a correction is needed. Changes cannot be guaranteed once fulfillment or carrier processing begins.
Undeliverable parcels
A parcel may be delayed or returned if delivery cannot be completed. We will review the circumstances and available options. Additional carrier costs may affect the resolution where legally permitted.
Customs and charges
International shipments may require customs processing and attract duties, VAT, import taxes, or brokerage charges. Unless checkout states otherwise, these may remain the recipient’s responsibility.
Carrier delays
Weather, holidays, carrier capacity, local disruption, remote destinations, and customs inspections can extend delivery beyond the estimated range.
Refused delivery
If delivery is refused without an approved return arrangement, related carrier or return costs may affect the available resolution, subject to mandatory consumer rights.
Delivery checks and problem resolution
Delivered but not located
Check household members, building staff, reception areas, parcel lockers, and safe-delivery locations. Contact us with the order number and tracking details if the parcel remains missing.
Tracking stops updating
We may review carrier scans and other available information. A missing scan alone does not necessarily establish that a shipment has been lost.
Transit damage
Retain the item, packaging, and shipping label where reasonably possible. Provide clear photographs of visible damage. Avoid practice use if a cracked, bent, torn, or broken component could create a hazard or worsen the issue.
Incorrect products
Contact us if the received product differs from your order. Provide the order number and relevant details before returning merchandise.
Missing components
Check protective wrapping and all compartments. Practice sets and accessories may contain separate small parts or components positioned within packaging. Report anything described as included that is missing.
Lost shipments
Where a parcel appears lost, tracking and carrier information may be reviewed. Confirmed non-delivery will receive an appropriate resolution, such as replacement or refund, consistent with applicable law.
Extraordinary events
Major transport disruption, infrastructure outages, natural events, or governmental restrictions may affect processing or transit. These circumstances do not remove mandatory consumer protections.
Putting accessories, training aids, clips, and other listed components may be wrapped separately. Compare the contents with the product description before disposing of packaging.
Shipping support & business information
- Brand:
- toramello™
- Owner:
- Huang Dongmin
- Company:
- Guangzhou Guanlu Trading Co., Ltd.
- Website:
- toramello.com
- Address:
- Room 101, No. 18, Lane 1, Lianquan West Road, Tianhe District, Guangzhou
- Email:
- service@toramello.com
- Phone:
- 13544514986