toramello™
Course handbook / customer careContact Us
A question?
Talk to our team.
Contact Toramello for assistance with products, orders, payments, shipping, tracking, returns, or refunds. Include your order number when asking about an existing purchase.
service@toramello.com
13544514986
8:00-22:00
How we can help
Putting products
Identify the mat, gate, mirror, cup trainer, or rail involved. Include your question about dimensions, setup, adjustment, included parts, care, or storage so we can locate the relevant information.
Swing-training products
Provide the exact product name and the information you need about intended use, setup, or supplied components. Product guidance does not replace the item’s instructions or a suitable clear practice area.
Club care and carry
For cleaning tools, towels, head covers, or pouches, identify the product and ask about the particular fit, dimensions, material, closure, or cleaning requirement.
Changes and cancellations
Contact us promptly with your order number and requested change. Corrections and cancellations cannot be guaranteed once fulfillment begins. Shipped orders may need to follow the return process.
Payment questions
Include relevant non-sensitive transaction details. Never send full card numbers, CVV codes, banking or payment-account passwords, or one-time verification codes.
Tracking questions
Initial carrier movement commonly appears approximately 1–3 business days after label creation. For a stalled shipment, provide the order number and available tracking information.
Delivered but not located
Check household members, building staff, reception areas, parcel lockers, and safe-delivery locations. Contact us if the parcel is still missing.
Damaged, incorrect, or incomplete items
Retain the product, packaging, and label where reasonably possible. Describe the issue and provide relevant photographs, such as a damaged mat, cracked mirror, broken trainer component, torn pouch, or missing listed part.
Return requests
Eligible products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy. Obtain return instructions before shipping merchandise.
Refund questions
Eligible approved refunds are generally initiated within 5–10 business days after approval. Banks may require additional posting time. Include the order number and refund confirmation if available.
Who owns and operates this store
toramello™ is owned and operated by Guangzhou Guanlu Trading Co., Ltd. The company operates toramello.com and is responsible for the online store’s business operations and customer-service activities.
Owner: Huang Dongmin.
Official business information
- Brand:
- toramello™
- Owner:
- Huang Dongmin
- Company:
- Guangzhou Guanlu Trading Co., Ltd.
- Website:
- toramello.com
- Address:
- Room 101, No. 18, Lane 1, Lianquan West Road, Tianhe District, Guangzhou
- Email:
- service@toramello.com
- Phone:
- 13544514986