FAQ

toramello™

Course handbook / useful answers

Frequently Asked Questions

Good questions.
Useful answers.

Information about putting tools, swing trainers, club-care accessories, orders, payments, shipping, returns, and refunds. The individual product listing and supplied instructions remain the primary reference for your selection.

Products and practice

What does Toramello sell?

We offer Putting Practice Tools, Swing Training Aids, and Club Care & Carry Accessories. Products include mats, gates, mirrors, cup trainers, guide rails, swing trainers, impact bags, alignment sticks, cleaning tools, towels, head covers, and organizer pouches.

How much space do I need for an indoor putting mat?

Compare the listed mat dimensions with your available floor area and leave room for a comfortable, unobstructed setup. Place the mat on a suitable stable surface and consider how the surrounding area will be used.

Are a putting gate, mirror, and guide rail the same type of aid?

No. They provide different practice arrangements and visual references. Read the individual description and instructions to understand the purpose and setup of each item.

Can I use the putting cup trainer on any carpet?

Surface texture and level can affect ball travel and product stability. Check the product instructions and choose a suitable clear area. Do not assume every carpet will reproduce the same putting conditions.

Does every swing trainer suit indoor use?

No universal indoor suitability should be assumed. Follow the individual instructions and ensure there is clearance for the entire movement, including the tool’s full reach. Keep other people, pets, furniture, and fragile objects away.

Does the impact bag arrive filled?

Check the current included-component description and setup instructions. Do not assume filling is supplied unless expressly stated. Use only an appropriate setup for the product purchased.

How should alignment sticks be stored?

Store them securely so they cannot roll into walking areas or cause contact with another person. Handle any pointed ends carefully and keep long training components away from children.

Can a groove cleaner be used on every club finish?

Check tool suitability and club-care guidance. Use reasonable pressure and avoid unnecessary scraping. If uncertain about a delicate finish, seek appropriate guidance before using a pointed cleaning tool.

Will the head covers fit all golf clubs?

Do not assume universal fit. Review the listed sizes, intended club types, quantity, and closure details before ordering.

What is included with an accessory pouch or set?

Only the items expressly described as included are supplied. Tees, markers, gloves, pencils, clubs, and other objects shown for styling or demonstration are not automatically included.

Do these tools guarantee a lower handicap or better score?

No particular score, handicap improvement, swing correction, or competitive result is guaranteed. Outcomes depend on technique, equipment, instruction, practice, and other individual factors.

How should I clean and care for the products?

Follow the instructions for the specific material and item. Mats, mirrors, fabric bags, towels, metal tools, and trainers may need different cleaning and storage methods. Avoid unsuitable chemicals or conditions.

Can colors and finishes look different in person?

Minor differences can occur because of photography, lighting, screens, texture, and ordinary production variation.

Orders and payments

Which payment methods are supported?

Supported methods include PayPal, Visa, eligible Credit / Debit Cards, Apple Pay, and Google Pay where shown at checkout. Availability depends on device, region, provider eligibility, and issuer authorization.

Why is my payment pending?

A provider may show a temporary authorization before settlement. A pending entry is not necessarily a completed charge and may later settle or be released.

What if my payment is declined?

Check billing information and contact your issuer or provider where necessary. Authorization decisions are controlled by the relevant institution.

Can I change or cancel an order?

Contact us promptly with the order number and requested change. Changes cannot be guaranteed after fulfillment begins. A shipped order may need to follow the return process.

Shipping and tracking

How long does processing take?

Normally 2–4 business days. During unusually busy periods, processing may require up to 5 business days. Business days exclude Saturdays, Sundays, and applicable public holidays.

What are the transit estimates?

After dispatch, transit is generally estimated at 10–15 business days to the United States; 11–16 business days to Canada, the United Kingdom, and Australia; and 15–20 business days to other available international destinations. Estimates are not guaranteed dates.

When does tracking begin moving?

Initial carrier movement commonly appears approximately 1–3 business days after label creation. Contact us if movement appears stalled for an extended period.

Can I correct my address?

Contact Customer Support immediately. Corrections cannot be guaranteed after fulfillment or carrier processing begins.

What if tracking says delivered but the parcel is missing?

Check household members, building staff, reception areas, parcel lockers, and safe-delivery locations. Contact us with the order and tracking details if it remains missing.

Can customs charges apply?

International shipments may attract duties, VAT, import taxes, or brokerage charges. Unless checkout states otherwise, these may remain the recipient’s responsibility.

Returns and refunds

What is the return window?

Eligible products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy and applicable consumer rights.

Do I need instructions before returning an item?

Yes. Contact us so we can provide the appropriate destination and instructions. This administrative process does not remove statutory withdrawal rights.

Can I send a return to the published company address?

The published business address is not automatically the authorized return warehouse. Do not send merchandise there unless expressly instructed.

What condition should a preference return be in?

Generally, substantially the same condition as received. Substantial wear, stains, odors, customer-caused breakage, permanent alteration, or missing parts may affect eligibility where permitted by law.

Who pays preference-return shipping?

Customers generally pay shipping for eligible preference-based returns unless applicable law requires otherwise. Confirmed damaged, defective, incorrect, or incomplete products are reviewed separately for an appropriate no-cost solution.

What if the item arrives damaged, wrong, or incomplete?

Retain the item and packaging where reasonably possible, check all wrapping for components, and contact us with your order number, a description, and relevant photographs.

How long does an approved refund take?

Eligible approved refunds are generally initiated within 5–10 business days after approval. Additional bank posting time may apply. Mandatory legal deadlines take precedence.

What if the refund is not visible?

If more than 10 business days have passed after confirmed issuance, contact Customer Support and your institution with the available refund details.

Still need a hand?

Email: service@toramello.com
Phone: 13544514986
Customer service hours: 8:00-22:00

Official business information

Brand:
toramello™
Owner:
Huang Dongmin
Company:
Guangzhou Guanlu Trading Co., Ltd.
Website:
toramello.com
Address:
Room 101, No. 18, Lane 1, Lianquan West Road, Tianhe District, Guangzhou
Email:
service@toramello.com
Phone:
13544514986
Read the relevant full policy for detailed conditions before purchasing or arranging a return.