How to start

Contact service@toramello.com with your order number, product name, and reason for the request. Include photographs where relevant to damage, incorrect items, or missing components.

Return instructions

Obtain the appropriate destination and instructions before shipping merchandise. This helps identify the product and resolution and does not remove statutory withdrawal or other mandatory rights.

Return destination

The published business address is not automatically the authorized return warehouse. Do not send a return there unless Customer Support expressly instructs you to do so.

Preference returns

For a change of mind or another preference return, the product should generally remain in substantially the same condition as received. Reasonable inspection is permitted. Use beyond reasonable inspection may affect eligibility or a lawful deduction, depending on applicable law.

Packaging

Securely package the item and relevant components. Original packaging can help protect the product, but contact us if it is unavailable rather than assuming all rights are lost.

Completeness and posting

Include the supplied parts and listed accessories relevant to the returned product. Keep proof of posting and available tracking details. Use the confirmed destination rather than an address taken from another source.

Indoor Putting Mat

Substantial wear, stains, odors, cuts, burns, permanent creases caused by unsuitable storage, or customer modification may affect preference-return eligibility. Follow the care and storage instructions.

Putting gates and guide rails

Return supplied components. Customer-caused bending, broken joints, permanent alteration, or missing pieces may affect a preference return. Reasonable inspection is distinguished from damage or substantial use.

Putting mirrors and cup trainers

Substantial scratches, cracks, broken adjustment parts, damaged bases, or permanent customer alterations may affect preference-return eligibility. Avoid unsuitable chemicals or excessive force.

Swing-plane, weighted, and tempo trainers

Return relevant supplied parts. Customer-caused shaft damage, broken handles, damaged connectors, forced adjustments, or permanent modification may affect preference returns. These conditions do not remove remedies for an original defect.

Golf Impact Bag

Substantial tearing, punctures, persistent odors, contamination, closure damage, or customer alteration may affect preference-return eligibility. Contact support for preparation instructions, including any relevant handling of filling material.

Alignment Training Sticks

Return the supplied quantity and listed components. Customer-caused bending, breakage, cutting, missing protective pieces, or permanent alterations may affect a preference return.

Groove cleaners and brushes

Substantial bristle wear, broken cleaning ends, contamination, material corrosion caused after delivery, or missing components may affect preference eligibility. Store pointed parts safely during return preparation.

Towels, head covers, and organizer pouches

Substantial staining, odors, tears, broken clips or closures, heavy wear, unsuitable washing, or permanent markings may affect preference returns. Return the relevant quantity or set and supplied accessories.

Preference-return shipping

Customers generally pay return shipping for eligible preference-based returns unless applicable law requires otherwise. Original outbound shipping charges are generally non-refundable for these returns except where legal reimbursement requirements apply.

Damage on arrival

Retain the product, packaging, and label where reasonably possible. Provide clear photographs and avoid further use if it could worsen damage or create a hazard.

Defective products

Contact us with the order number, product information, and issue description. Voluntary preference-return conditions do not remove mandatory remedies for defective or non-conforming products.

Incorrect items

If the received item materially differs from your order, contact Customer Support before returning it so the order can be reviewed and appropriate instructions provided.

Missing parts

Check all wrapping and packaging. Contact us if anything described as included is missing. Photographs can help identify the supplied contents.

Our error

Confirmed damaged, defective, incorrect, or incomplete products receive an appropriate resolution, which may include replacement, refund, prepaid return shipping, reimbursement of reasonable return costs, or another no-cost solution consistent with applicable law.

Excluded preference returns

Where permitted by law and relevant to the product sold, preference returns may exclude gift cards, digital products, customized or personalized products, clearly identified final-sale items, and products materially damaged through misuse or permanently altered by the customer.

These exclusions do not remove mandatory rights for defective or non-conforming goods. A final-sale label cannot exclude a legally mandatory remedy.

Exchanges

Direct exchanges may not always be available. Customer Support may offer a replacement where appropriate or advise an approved return followed by a new purchase.

Return inspection

Returned products may be inspected to confirm identity, condition, completeness, and eligibility. Any adjustment or refusal must be consistent with this policy and applicable law.

Refund method

Approved refunds are generally returned to the original payment method where possible. If an alternative is necessary, Customer Support will explain an appropriate available arrangement.

Refund timing

Eligible approved refunds are generally initiated within 5–10 business days after approval. Business days exclude Saturdays, Sundays, and applicable public holidays. Mandatory legal deadlines take precedence.

Provider posting time

Your bank or payment provider may require additional time to display the credit. Independently imposed conversion charges or provider fees are governed by that institution’s terms.

Refund not received

If more than 10 business days have passed after confirmed issuance and the credit is not visible, contact Customer Support and your institution with the order number and available confirmation.

EU withdrawal rights

Where EU distance-selling rules apply to an eligible purchase, consumers generally have a 14-day withdrawal period after receipt, subject to legal exceptions. Notify us within the applicable period if you wish to withdraw. The voluntary 180-day arrangement does not replace statutory rights.

Mandatory reimbursement rules, applicable standard outbound delivery costs, legal deadlines, return-cost disclosures, and permitted deductions take precedence. A refund may be withheld only where legally permitted while awaiting the goods or evidence of return.

Other legal rights

Nothing in this policy limits rights that cannot lawfully be excluded, including applicable remedies for damaged, defective, misdescribed, or non-conforming goods. Contact us if you need assistance identifying the appropriate process.